Privacy Policy

This Privacy Policy explains how Print Haven handles personal data in connection with its photo and art printing services, website use, consultations, file uploads, and order processing in Singapore.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, review uploaded files, assess resolution and print suitability, arrange size and paper consultations, prepare test print quotes, manage proof approval, produce printed items, arrange collection, process payments, maintain records, and support website security and troubleshooting. We may also use data to comply with legal obligations and to handle disputes or service issues.

Processing is limited to the studio's operational and compliance needs.

02 · Sharing

Service Providers

We may share personal data with payment processors, delivery or collection support providers, hosting and technical service providers, and other vendors that help us operate the website and fulfill orders. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed for their assigned function.

03 · Legal basis

Legal Disclosure

We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns.

Disclosure may be required where law, regulation, or a valid order applies.

Your Rights

Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, or object to certain processing where applicable. Some requests may be declined if they would conflict with legal duties, security needs, or the proper handling of an active order.

Available rights depend on the nature of the data and the applicable law.

How to Make a Request

To make a rights request, use the contact details in this policy and describe the data or transaction concerned. We may ask for information needed to verify the request and to protect the privacy of other individuals or the integrity of customer files.

We may need to confirm identity before acting on a request.

Retention

We retain personal data for the period needed to manage inquiries, complete orders, support proof review and collection, maintain business records, and meet legal or operational obligations. When data is no longer required, we delete it or de-identify it in a reasonable manner, subject to any retention required by law.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Changes

When we make material changes, we will update the policy on the website and may provide an additional notice where appropriate. The revised version applies from the stated effective date.

We may revise this policy to reflect changes in our practices or legal requirements.

01 · Collection

Data We Collect

We may collect contact details, order information, uploaded image files, file specifications, consultation notes, proofing choices, payment-related records, and limited technical data such as device or browser information. Where a customer submits artwork or other content, we also process the information contained in those files to carry out the requested print service.

The categories collected depend on the inquiry, order, or studio appointment.

02 · Sources

How We Collect Data

We receive personal data when a user submits an image print inquiry, uploads files, books or attends a consultation, requests a test print quote or review, places an order, or communicates with us by email or other supported order methods. We may also collect technical information automatically when the website is used.

Most information comes directly from the customer or from the files they provide.

03 · Cookies

Cookie Types

Cookies may be necessary for core site functions, used to remember preferences, or used for limited analytics and performance review. Session cookies expire when the browser is closed, while persistent cookies remain for a longer period unless removed by the user or the browser.

We use only standard cookie categories needed for site operation and basic measurement.

04 · Controls

Cookie Controls

You may manage cookies through your browser settings and, where available, through any on-site preference tools. Disabling some cookies may affect basic site functions, form handling, or the ability to remember preferences during a session.

Browser settings can be used to limit or remove cookies, subject to the browser's own controls.